What happens if I need to reject proofs? If your proofs were auto-approved or you still need to reject them, contact customer support right away with your order number so the job ca… Read answer Can I modify a design from a previous order instead of creating a new one? Yes. You can start a new order from a previous design instead of building it from scratch, and there are a few ways to do it. Open the earli… Read answer I'm having trouble with the 'Start Creating' button in the design tool. What should I do? If the Start Creating or Start from Scratch option is not working in the design tool, the fastest fix is to report it so IT can look into th… Read answer How do I upload photos or search for images in the online designer? The online designer opens a small popup window to bring in artwork, so image tools like uploading and searching usually fail because that po… Read answer What file formats or methods work best for submitting design files? You can hand off design files in a few different ways depending on how large they are and where you are in the ordering process. Small files… Read answer Is there a charge for design setup on custom sublimated merchandise? For custom sublimated merchandise you can prepare and approve your own artwork at no extra cost, and a design charge only comes into play wh… Read answer Can I visit in person to see and feel paper samples? Yes, you are welcome to stop by in person to review paper samples and pricing before you commit to a job. Seeing and feeling the stock in pe… Read answer How do I reprint just one design from a previous order that had multiple designs? You can reprint a single design from a multi-design order without redoing the whole thing by starting from the original order and noting exa… Read answer How do I replace a graphic or design on a reprint order? To swap a graphic or design on a reprint, you go through customer support rather than editing the old order directly, and they generate a ne… Read answer What should I do if I find errors in my proofs? If a proof does not look right, do not approve it. Rejecting it with clear notes sends the file back to a technician who makes the correctio… Read answer Why do I only see black as a print option when I upload a color design? Seeing only a black print option usually means the color setting on the item in your cart still needs to be changed, not that your file lost… Read answer What does UPS pickup from 4OVER4 mean, and when does it happen? UPS pickup means that once your order is printed, finished, and packed, it is handed off to UPS to travel on the shipping method you selecte… Read answer What is the typical lead time for silkscreen printing on apparel? There is no single fixed lead time for silkscreen printing on apparel because it depends on the job, so shirt orders are quoted based on the… Read answer What production timeline should I expect for custom lanyards? Custom lanyard production time is not a single flat number because these are assembled promotional items, so the timeline shifts with the st… Read answer Does 4OVER4 offer quotations for bulk orders? Yes, bulk and custom orders can be quoted directly. To turn a request around quickly, send a complete description of the project so the team… Read answer Is 4OVER4 open on Presidents Day? Production runs around the clock and you can place orders online at any time, including on Presidents Day. What can shift on a federal holid… Read answer Where are my saved designs stored? Any design you create or upload is tied to your account, so your files and specs live alongside the order they belong to. Your Order History… Read answer How can I view the specifications and paper details from my previous orders? The full specs from any past order are saved in your account, so you can pull up exactly how a previous job was built before you reorder or … Read answer What button sizes are available, and what do I do if I need a custom size? Standard button sizes are shown in the instant price calculator on the button product page. If you need a size that is not listed, a custom … Read answer Are fold-over lenticular cards lenticular on the inside as well as the front cover? On fold-over lenticular cards (the kind that open up), the moving lenticular effect is typically on the front cover only. The front cover ca… Read answer What sizes are available for stretch table covers? Stretch table covers are made to fit standard table sizes, with a couple of configurations depending on how much of the table you want cover… Read answer What are the sizing and style options for sublimated stretch table covers? Sublimated stretch table covers come in several standard lengths and a few style options, all printed on wrinkle-free fabric. Sizes Styles 4… Read answer What custom product sizes and types do you offer? Custom sizes are available across most products, so you are rarely limited to the standard presets. Custom dimensions on popular items like … Read answer What sizes and styles of buttons and pins do you offer? Buttons and pins come in multiple sizes and shapes, all with a locking pin backing. Several sizes, including 1.25" round and 3"x2" horizonta… Read answer
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