Can 4OVER4 merge two accounts or change an account to another person's information? 4OVER4 keeps each account tied to a single owner and email for security and clean order records, so accounts cannot be merged, and one accou… Read answer What should I do if I get an 'account not verified' error when logging in? An account not verified message means your registration was created but the verification step never completed. This is usually fixed in minu… Read answer What should I do if my verification code isn't working during account creation? Verification codes can occasionally be delayed by carrier or network issues, which can make a code look like it is not working. If retrying … Read answer What happens if I need to create an account but only have a landline phone number? Account creation uses SMS verification to a cell phone as a spam and fraud safeguard, so a landline cannot receive the initial code. There i… Read answer What phone number format is required to create a 4OVER4 account? 4OVER4 accounts require a valid U.S. phone number, because sign-up verification is sent by SMS to a domestic number. International numbers a… Read answer What should I do if I no longer have access to my account email address? If you have lost access to the email tied to your account, support can move your account to a new address so you do not lose your history or… Read answer How many email addresses can be linked to one 4OVER4 account? Each 4OVER4 account has one primary email that serves as your login. You can, however, add extra emails at the order level so other people r… Read answer How do I save or update addresses in my account? Saved addresses make checkout faster, and you manage them yourself from the address tab in your account. You can add new addresses or clean … Read answer How do I delete my business information from my account? Your business details are stored in your account settings, where you can review and remove them yourself. Log into your 4OVER4 account. Navi… Read answer Can I add another user to my account to share access to my jobs? A 4OVER4 account is built around a single login and does not support separate sub-users with their own credentials. To collaborate on jobs, … Read answer How do I update or remove old addresses from my account? Old shipping and billing addresses are easy to clean up from your account settings, so your saved list only shows the ones you actually use.… Read answer How do I cancel my subscription or account? Cancelling your subscription or account is handled by email so support has a clear record of your request. They review it and process the ca… Read answer How do I update the primary contact information on my company account? The primary contact on a company account can be updated whenever your team changes. Support makes the update so the right person can access … Read answer Can I give a client access to my account to place their own orders? The only way to let another person place orders under your account is to share your login credentials with them. The account is built for a … Read answer How can I update the contact person on my account? Yes, the contact name on your account can be updated. Reach out to the support team and tell them exactly what you want changed, and they wi… Read answer How do I remove or delete files I'm not using from my account? Unused files are cleared from your account by the support team rather than through a self-serve delete button. Let them know which items to … Read answer Why can't I see my proofs even though my account shows proofs are available? If your account says proofs are available but they will not open or appear, the file can usually be resent. Reach out to support with your o… Read answer How do I create an account without using SMS verification? The standard sign-up flow uses SMS verification to confirm your identity. If you are not able to use a personal cell number, the support tea… Read answer What should I do if I'm stuck in a continuous page refresh loop or seeing a pinwheel when accessing my account or cart? A continuous refresh loop or spinning pinwheel on the account or cart page is almost always a stale-cache problem. Clearing your browser cac… Read answer Can I delete an uploaded file from my account? Uploaded files cannot be deleted on your own, but you do not need to. The file review department only looks at the most recent files you upl… Read answer How do I update my credit card information in my account? Your payment details are managed inside your own account settings. Log in and update the card on file so your orders can be processed withou… Read answer How do I reorder if I don't remember my account information? Not remembering your login does not stop you from reordering. Support can help you back into your account or place a fresh order using whate… Read answer Where do I find my username for account verification? There is no separate username to track down. On 4OVER4 your username is simply the email address you used to register the account. Your logi… Read answer Do I need a US phone number to create a 4OVER4 account? Verification requirements, including which phone numbers are accepted, can change over time. The most reliable way to know what applies to y… Read answer
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