Do I need to provide a phone number to create an account? Yes, a phone number is part of setting up an account. 4OVER4 uses phone verification during sign-up to confirm your identity and protect the… Read answer Can someone create a new 4OVER4 account using a phone number that was previously associated with a deleted account? Yes. A phone number is only reserved while the account tied to it is active. Once that account is deleted, the number is freed up and can be… Read answer What should I do if my email or phone number is already registered but I never created an account? Seeing your email or phone number marked as already registered when you never signed up is worth a quick check with support. The team can lo… Read answer How do I log out of my 4OVER4 account? Logging out of your 4OVER4 account takes just a couple of clicks from the top of the page. Look for the account menu in the upper-right corn… Read answer What is my username for my 4OVER4 account? Your 4OVER4 username is not something separate to remember. It is the same as the email address linked to your account. Your username equals… Read answer How do I access my account to make changes to an order? Order updates are made from inside your 4OVER4 account. Once you log in you can manage the files and proofs tied to your order in one place.… Read answer Can I upload replacement files to my account if my initial files are rejected? Yes. If your first files are rejected, you can log in and upload replacements yourself in a range of formats. New proofs are generated once … Read answer Can I upload files to my order through my account? Yes, you can attach artwork directly to your order from inside your 4OVER4 account. If you run into trouble or have questions about the file… Read answer Can I upload files directly to my order account? Yes, files can be uploaded directly to your account and tied to your order. If the upload will not go through, you can email the files to su… Read answer What email notifications will I receive about my orders? By default your account is set up to receive the full set of order emails, so you stay informed from checkout through delivery. Notification… Read answer How long does email verification take after I sign up? Verification is usually immediate. After you sign up, a confirmation email is sent right away so you can verify your address and start order… Read answer What should I do if my design disappears from my cart or saved projects? A missing design is usually recoverable. Reach out to support with your account email and they can look on their end to find the file or fig… Read answer What is the typical response time for customer support inquiries? Support aims to reply quickly, usually within one business day. For anything time-sensitive, calling is faster than waiting on an email repl… Read answer How do I fix the "already in your cart" error when my cart is empty? This error almost always comes from stale browser data, not an actual item in your cart. Clearing your cache and restarting the browser rese… Read answer How long do items stay in my cart before they disappear? Unsaved cart items are temporary and clear out after a few hours. If you want to keep a design or configuration longer, save it rather than … Read answer Where do I find my referral or influence sharing link? Your referral tools live in the My Influence area of your account. Once you are signed in, that section holds every sharing option and refer… Read answer
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