How is shipping calculated and what are my delivery options? Shipping is priced from your destination ZIP code and the product you are ordering, and it is charged separately from the print cost. You ca… Read answer How are estimated delivery dates calculated? Your estimated delivery date is built from two parts: the production turnaround time and the shipping method you select. The product page sh… Read answer What should I do if my order arrives incomplete or with missing quantities? If your order arrives incomplete or a quantity looks short, contact support with a clear side-by-side of what you ordered versus what actual… Read answer What should I do if my order was delivered to the wrong location? If your package was delivered to the wrong spot, contact customer support right away with your order details. The team can open a trace with… Read answer How do I calculate delivery dates based on turnaround time and shipping method? A delivery date is simply your production turnaround plus your shipping transit time. The turnaround (2 day, 3 day, and so on) is how long i… Read answer What should I do if my order arrives with missing or short quantities? If pieces are missing or the count comes up short, contact the support team immediately with your order details and the exact number of item… Read answer What should I do if my order arrives at the wrong address or delivery location? If your order is heading to the wrong address, contact customer support with your tracking number and the correct delivery details. Changes … Read answer What should I do if part of my order is missing when it arrives? If part of your order is missing on arrival, contact customer support right away with details on which items did not show up. The team can t… Read answer Will my shipping cost be recalculated after my order is packed? Yes. Once your order is packed, the shipping cost is reevaluated against the actual cartons used, and you are contacted with any revised cha… Read answer Does 4OVER4 charge sales tax based on delivery location? Sales tax is calculated from the delivery destination address, not from where you place the order. That means the tax on your order follows … Read answer Can I pay for my order via invoice after delivery? Yes, invoice-based payment terms can be arranged for qualifying customers, so approved accounts can be billed rather than paying up front. T… Read answer What if there's an issue with my order after delivery? If something is wrong after delivery, reach out right away. The quality guarantee means the team will make it right, whether that is a repri… Read answer What should I do if my order arrived with incorrect or missing die cutting? If your order comes back with incorrect or missing die cutting, contact the complaints department and include photos of what you received. S… Read answer What should I do if I notice an issue with my printed order after delivery? If you notice a problem after delivery, whether it is quality, an incorrect quantity, or another issue, contact customer support immediately… Read answer What should I do if my order arrives with an error or missing finishing? If your order arrives with an error or missing finishing, contact support immediately with your order details and photos of the issue. A cle… Read answer What should I do if my delivery is damaged or lost? If your delivery arrives damaged or goes missing, contact support within ten days of receiving your order. Describe the problem with the del… Read answer What file formats and delivery methods do you accept for orders? Files can be submitted by email or through online upload, and the sales team can point you to the best method for your specific project. If … Read answer What file delivery methods does 4OVER4 accept? 4OVER4 gives you a few ways to hand off your print-ready artwork, so you can pick whatever suits your file size and workflow. Most orders ne… Read answer What should I do if the website specs keep blinking or won't let me change options like quantity or delivery speed? When the pricing or options panel keeps flickering and will not let you change quantity, turnaround, or delivery speed, it is almost always … Read answer What should I do if my shipment is lost, damaged, or stolen? Act quickly and keep good records, because carrier claims have firm deadlines that depend on how the shipment is marked. Situation File your… Read answer My order hasn't arrived. What can I do? First, log into your account and check the status of your order in your order history. If the order shows as "Shipped," use the tracking num… Read answer The order I received is not complete. What can I do? In some cases, an order may have parts that ship separately. If your order status has still not changed to "Shipped" but you have received p… Read answer Do you offer Messenger Service to Long Island? Yes we do. However, unlike Messenger to Queens, Manhattan, and Brooklyn, where messenger pricing is calculated automatically at checkout, me… Read answer Do you offer Messenger Service to Staten Island? Yes we do. However, unlike Messenger to Queens, Manhattan, and Brooklyn, where messenger pricing is calculated automatically at checkout, me… Read answer
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