What happens if I need to cancel my order and submit a new one instead? If it is cleaner to start over, you can cancel the current order and place a fresh one. Contact the support team to request the cancellation… Read answer How do I change my order from one card type to another? Switching from one card type to another, such as moving from metallic to foil, is handled by support rather than through a simple edit, sinc… Read answer Can I change or stop my order after it's been sent to print? Once an order has been printed, no changes can be made to it. At that point the physical product exists, so any different content or specifi… Read answer Can I edit my order after I've started the approval process? Yes, you can still edit during the approval process, as long as you have not clicked the final Approve button. Rejecting the proof reopens t… Read answer Can I reorder or expedite a canceled order? Canceled orders cannot be reinstated or expedited. Once an order is canceled, it is closed, so to move forward you place a new order with th… Read answer Can I modify a previous order without creating a duplicate reorder? Yes. When you want changes to a past order but do not want the system to treat it as an exact reprint, you place the order as normal and the… Read answer Can I upgrade my order to expedited production after placing it? Yes, you can often add expedited production to an order you already placed. Expedited service shortens the time your job spends in productio… Read answer Will my turnaround time change if I modify my order quantity? Changing your quantity does not automatically change your turnaround. In most cases the same turnaround option still applies, but it is wort… Read answer Why am I getting a credit card error when trying to complete my order? A credit card error at checkout usually traces back to a small mismatch in your card details or billing information. Running through a quick… Read answer What should I do if my credit card is declined for an order? A declined card at checkout is common and usually easy to fix. Start by verifying your details, then try an alternative before escalating. D… Read answer What should I do if my order details change after I've already paid? If your specifications change after payment, for example switching from one-sided to two-sided printing, the order is updated and repriced. … Read answer When I place an order and enter my credit card information, am I charged immediately? No. Entering your card details at checkout does not charge you on the spot. The charge only happens after you review and approve your proofs… Read answer What happens if I don't fill out the credit card info when ordering? If you approved your proofs but never completed the card payment, your order is not finalized and will not print. Finishing the payment is w… Read answer How do I pay with a purchase order instead of a credit card? Purchase orders are accepted as a payment method. Even when you pay by PO, a credit card still needs to be on file with your account so the … Read answer What should I do if my saved credit card keeps defaulting during checkout? If checkout keeps selecting an old saved card, the fix is to add and save the card you actually want so it becomes selectable at payment. Ad… Read answer What should I do if I entered the wrong credit card information when placing an order? If you entered the wrong card details, contact support quickly with the correct information so the payment can be processed properly before … Read answer Can I pay for my order with a credit card on the website? Yes, credit card payments are accepted directly on the website. You enter your card details during checkout, typically after your proofs are… Read answer Can I pay for my 4OVER4 order by check instead of credit card? Yes, you can pay for a 4OVER4 order by check instead of a credit card. Because a mailed check has to clear before printing begins, this meth… Read answer Can I cancel my order if the completion date won't meet my deadline? Whether an order can be cancelled after it has been submitted and approved depends on how far it has moved into production. The earlier you … Read answer What information do I need to provide to place an order or make changes? Having the right details ready makes placing or changing an order much faster and avoids back and forth. What you need depends on whether th… Read answer How do I cancel an order that's still in 'Submitted for Approval' status? When an order sits in the 'Submitted for Approval' status, you cannot cancel it yourself from the website. Cancellation goes through custome… Read answer What happens to my points if I cancel my order? Loyalty points tied to a cancelled order are handled individually rather than by one fixed rule, so the outcome depends on your account and … Read answer Can I hold or cancel my order after it's been approved? After an order is approved, you may still be able to hold or cancel it as long as it has not entered production. Speed matters here, so reac… Read answer Do rush order fees apply when I make changes to my order? Changing an order can affect both its price and its schedule. If a change means the job has to be expedited to stay on track, rush fees may … Read answer
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