How do I look up a charge on my credit card statement from 4OVER4? If a charge from 4OVER4 shows up on your card statement that you do not recognize, support can trace it back to the matching order and invoi… Read answer Why is my coupon code showing 'reached the maximum number of uses'? Coupon codes come with usage limits, so a reached the maximum number of uses message means that particular code has hit its cap and can no l… Read answer Why am I seeing multiple temporary authorizations on my credit card? Seeing more than one temporary authorization while your order is processing is normal and does not mean you are being billed multiple times.… Read answer What should I do if my credit card on file has expired? An expired card on file simply needs to be replaced so your order can continue. Support handles the update for you. Contact customer support… Read answer Do I need a credit card to order free business cards with coins? Ordering free items with coins does not create a charge, but the checkout still expects a valid card on file to complete. Free business card… Read answer What are the current promo codes and where can I find them? The quickest way to catch current promo codes is to follow 4OVER4 on social media, where the latest deals are posted. Promo codes and curren… Read answer How does the online proof approval and payment process work? With 4OVER4 you are not charged at the moment you place an order. Payment comes after you have reviewed and approved your proofs, so you onl… Read answer How do I approve my order before payment is processed? Approving an order happens inside your account, from the proof for that order, and only then do you enter payment. Log into your account and… Read answer What should I do if I'm having trouble approving my order proofs after payment? If you have already paid but the approve button will not respond, support can confirm the approval on their end so your order is not held up… Read answer Do I need to approve all items in my order before I can finalize payment? Yes. When an order has more than one item, each item is approved on its own before the whole order can be finalized. Review and accept the p… Read answer How do I approve my order if it's free and I don't want to enter a payment method? A free order still needs your approval before it can be produced, but it does not require any payment details. Log into your 4OVER4 account.… Read answer I received a proof approval email but can't approve the proofs or authorize payment. What do I do? If a proof notification email arrives but you cannot approve the proofs or authorize payment, support can troubleshoot and complete the step… Read answer What should I do if I get a 'page has timed out' error when trying to add my payment method? A timeout while adding your payment method usually clears on a fresh attempt, and there is a workaround if it keeps happening. Go back to th… Read answer Must I approve proofs and authorize payment before my order can be processed? Yes. An order is only finalized once both the proofs are accepted and the payment is authorized. Accept the online proofs for the order. Aut… Read answer How do I approve my order and authorize payment? Completing an order takes two required actions, and both must be done before it can advance. Accept the proofs for the order. Authorize your… Read answer Can I modify my order quantity after proofs are approved but before payment? Yes, you can change the quantity after approving proofs but before paying, and support can update the invoice so you pay the correct amount … Read answer Do I need to approve proofs and authorize payment before production starts? Yes. Before production begins, an order needs two things: accepted proofs and authorized payment. Accept the online proofs. Authorize paymen… Read answer Is my payment information stored on 4OVER4.COM's servers? No. 4OVER4.COM does not keep your full credit card number on its own servers. Payment is handled by third party providers that are PCI-DSS c… Read answer Can expedited processing fees be removed from my invoice before payment if I'm reordering with standard processing instead? Yes. If you switch from expedited to standard processing, the expedited fee can be taken off before your card is charged. Contact customer s… Read answer What is the typical timeline for payment processing? How quickly a payment clears depends on the method you use. Card payments move fastest, while bank based methods take extra time to settle b… Read answer What payment options does 4OVER4 accept for large orders? For larger orders, 4OVER4 accepts standard cards plus purchase orders for qualifying business and organizational accounts. Major credit card… Read answer What should I do if my payment processes but the order doesn't complete? When your card is charged but you never get an order confirmation, the safest move is to pause and let 4OVER4 support reconcile the transact… Read answer What should I do if my payment is declined when placing an order? A declined payment simply means the order cannot move forward yet. Nothing enters production until a valid payment is received and processed… Read answer What payment methods must be valid to approve an order? To approve and complete an order you need a valid, current payment method on file. Your payment details are entered when you place the order… Read answer
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