Will my colored logo print in full color even if the order summary shows 'black ink'? If your design contains color but the order summary lists only black ink, sort it out before production starts so the job does not print wro… Read answer What information should I include when submitting a purchase order? A complete purchase order helps your 4OVER4 order match up cleanly for accounting and approval. Make sure every packing slip and invoice ref… Read answer How do I order a custom size that isn't available in the standard options? Yes. We regularly print custom sizes that are not shown in the standard dropdown. The fastest way to get one made is to base your order on t… Read answer Can I order printed items smaller than 2 inches in width or height? The online checkout has a minimum size of 2 inches on both width and height. Anything smaller than that is handled as a custom request throu… Read answer How do I add multiple items to a single order? Additional items cannot be attached to an order that already exists. Each project is entered as its own separate order, but we can carry ove… Read answer Can I order multiple products in different sizes and formats in one order? Yes, a single order can include several different file sizes and formats, including items set up for die-cutting. Because mixed-size jobs va… Read answer What happens if I encounter a website error while placing an order? An on-screen error during checkout does not always mean your order failed. If the payment was authorized, the order may already be in our sy… Read answer Can I order a reprint of a previous job if I don't remember the order number? Yes. You do not need the original order number to reorder a previous job. Our support team can search your account and identify the job from… Read answer How do I submit my non-profit USPS authorization number when placing an order? Non-profit USPS authorization numbers are applied by hand to your order, so they are best submitted directly to a representative rather than… Read answer What should I do if I'm having trouble placing an order on the website? If the website is giving you trouble at checkout, there are a few quick things to try, and our team can always place the order for you if th… Read answer Can I order a single sample print before placing a large order? Yes, you can order a single printed sample of your own file through the website before committing to a larger run. This is done with the har… Read answer How do I order a reprint of a previous job with the same specifications? Yes, you can reorder a previous job with the same specifications by referencing the original order number or job ID. We can pull up the earl… Read answer Can I provide partial information for an order and fill in the rest later? Yes, for products like name tags you do not always need every detail finalized before printing. If some names or information are not ready, … Read answer What does 'hold on order' status mean? An on hold status usually means your order is waiting for proof approval. This happens when you chose to receive a hard copy proof before pr… Read answer What does it mean if I don't receive a confirmation email after placing an order? A missing confirmation email does not mean your order was lost. If the payment was authorized and charged, the order has been submitted and … Read answer Will a reprint give me the exact same order as before? Yes. The reprint option recreates an order using the exact same specifications as your previous job, so you get a matching run by default. Y… Read answer Can I order multiple versions of the same product in one order? Yes, there are often more efficient ways to produce several versions of the same product than placing many separate orders. The best method … Read answer Can I order just 1 piece of a product? Yes, some products can be ordered in a quantity as low as a single piece, though the minimum depends on the product type. Larger-format and … Read answer Does 4OVER4 offer print-on-demand ordering portals for organizations? Yes, we can set up a print-on-demand ordering portal so different branches or teams within an organization can order a custom design you hav… Read answer Can I order multiple variations in a single order with different text on each batch? You may be able to combine several file variations into a single order so different versions are produced in one print run, with different t… Read answer What does it mean when I see a 'hold on this order' message? A hold on this order message means we need to verify something before the job goes to print. It is a normal part of our quality assurance pr… Read answer What happens if a service is not available for my reprint order? A services are not available message on a reprint usually points to something that has changed since your original order. Product specificat… Read answer Can I place a large order with custom specifications? Yes, we handle large custom orders regularly. The more complete your specifications are up front, the more accurate a quote we can build for… Read answer How do I order a custom size or non-standard product variation? If you need a custom size or a specification that is not offered on the product page, request a custom quote through our estimates departmen… Read answer
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