How does the order approval process work? After you submit your files, we create a free online proof for you to review before anything prints. This step lets you catch issues while t… Read answer What if I placed an order with incorrect specifications? If an order went out with the wrong specifications, reach out to us as soon as possible. Acting quickly gives the best chance to correct thi… Read answer How can I see printed colors before committing to a large order? To see exactly how your colors will print before a big run, order a small quantity at regular pricing. A paid short run is the most reliable… Read answer Can I order a custom size that's not available online? Yes, you can order a custom size that is not listed online. Place your order using the closest available size, then send us the exact dimens… Read answer Can I add a new order as an add-on to an existing order for pickup? Yes, you can ask to add a new order as an add-on to an existing order when you are picking both up on the same day. Your account agent handl… Read answer Can I order custom-sized products that aren't available on your website? Yes, custom-sized products are produced as custom quote projects. Send your specifications to the estimates department and they will review … Read answer How do I submit my non-profit authorization number from the post office when placing an order? Your non-profit authorization number from the post office is recorded by our team so the correct mailing status applies to your account. The… Read answer Can I get help creating an online order if I don't want to do it myself? Yes, we can create an order for you if you would rather not build it yourself online. Once the team sets it up in the system, you simply add… Read answer Do I need to provide a phone number to order a sample pack? The sample pack page uses a one-time SMS code to confirm your shipping request, but a phone number is not a hard requirement. If you cannot … Read answer How do I correct a mistake on an order I already approved? Once a proof is approved your job starts moving toward production, so speed matters the moment you spot an error. Contact 4OVER4 support rig… Read answer Can I add a new product to an existing order? No, a new product cannot be added to an order that is already placed. Place a separate new order for the additional product. Once both are i… Read answer Can I put a hold on an order I placed? There is no hold feature once an order is placed, but you control timing through the proof step. To delay production, simply wait to approve… Read answer Can I add products to an existing order? You cannot add products to an order that is already in the system, but you can still save on shipping. Place a new order for the extra items… Read answer What should I do if I encounter an application error while placing an order? If the site throws an application error at checkout, support can build the order for you. Contact 4OVER4 support and describe the error you … Read answer Can I order a custom size if it's different from what's on the website? Yes. Custom sizes outside the standard options are available on request. Email your full specifications to 4OVER4 support: dimensions, stock… Read answer Can I select only certain items when reprinting a multi-item order? When you reprint a multi-item order you can pick exactly which items to run again. Start the reprint and customize your selection during che… Read answer What happens if I click 'place order' but it doesn't process? If the order will not go through when you click place order, support can submit it for you. Contact 4OVER4 support and share the complete sp… Read answer Can I order a product size that's no longer available on the website? Yes. If a size has been retired from the website, it may still be produced as a custom order. Contact support with a full description of the… Read answer Can I order a large format print by sending my image by email or text? Yes, 4OVER4 produces large format prints from images you supply, but the order goes through the website rather than by text. Create an accou… Read answer Do I need to place separate orders for multiple items of the same product, or can I add them to one order? You do not need separate orders for multiple items. A single order can hold several. Add each item to your cart individually. Complete a sin… Read answer Can I request a custom size for my print order? Yes, custom sizes can be accommodated beyond the standard options. Contact support with your desired dimensions. Include stock, finish, quan… Read answer Each new order needs a new order form, even if the product is the same? Yes. A different file means a new order. Each unique file or design variation requires its own order. If you are printing the exact same fil… Read answer How do I order a sample pack if I'm not receiving the text code? Yes. If the SMS code never arrives, support can mail the pack without it. Give the support team your full mailing address. They send the sam… Read answer What if I need to reprint an order due to my mistake? If the error was in your own design or file, a reprint means a new order. Enter a new order with the corrected file. Mistakes on customer-su… Read answer
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