How can I make sure my file orientation is correct when ordering key cards or other items with specific directionality? For items with a required direction, like key cards used at door readers, the proof is where you confirm orientation before anything prints.… Read answer What should I do if my files don't upload successfully? If an upload keeps failing, the 4OVER4 team can help diagnose the issue and get your files in. Contact support with the file type, file size… Read answer How do I submit files for an order after placing it online? After ordering online, you can get print-ready files to 4OVER4 through the site or by email. Upload files directly to your order on the webs… Read answer Can I change the file size after placing an order? To print the same design at a different size, you reorder at the new size and provide matching files. Reorder the same design in the new dim… Read answer What should I do if I receive an order with a file problem notification but no details? A file-problem notice always comes with an explanation, so check your email for the details. Look for a message from the 4OVER4 team describ… Read answer How do I fix an order that's missing the file for print? If an order looks like it's missing its print file, start with a quick refresh. Refresh the order page first. The file may simply not have d… Read answer What file options and print specifications become available when ordering? Some print options unlock only after your artwork is attached. Print type and sides-printed choices, like 1/1 or 1/0, appear after you uploa… Read answer What should I do if previous job files are being saved when I place a new order? If an old file keeps attaching to a new order, confirm the right file with support. Contact support with your new file attached. Confirm whi… Read answer Can I email you a corrected file instead of placing a new order? Yes, you can email a corrected file instead of placing a whole new order. Email your corrected file to the team. They upload it to your exis… Read answer Can I access files I uploaded to a previous order? To retrieve artwork from a past order, ask the 4OVER4 support team. Contact support with the order number for the files you need. They confi… Read answer Where do I upload prize options for scratch-off products? For scratch-off products, prize options go in the creative files area during ordering. Upload your prize options in the creative files secti… Read answer Can I request that 4OVER4 use a specific image or file version for my print order? Yes, you can tell 4OVER4 exactly which image or file version to print. Contact 4OVER4 support and name the file or design variation you want… Read answer How do I resubmit files for an order on hold? When an order is placed on hold for a file issue, you can swap in corrected files yourself from your account without starting over. Log into… Read answer Can one order contain multiple different files with different quantities each? A single order line is built around one product setup and quantity, so mixing several different files each at its own quantity is not a stan… Read answer Can I submit a large order using an Excel file? Yes. For big or multi variant orders, an Excel sheet is a clean way to organize quantities, versions, and shipping details. Use a spreadshee… Read answer How do I update a file for an order that's already in production? Once a job is on the press, swapping a file is time sensitive and not guaranteed, so reach out immediately. Contact 4OVER4 support right awa… Read answer Can I change the file or specifications when replicating a previous order? The Replicate feature is built to rerun the exact same job, so it keeps the original file and specs. Any change means placing a fresh order.… Read answer Can I change my file or order details after placing an order? Whether you can change a file or detail depends on your order status. Before production, most changes are possible. Contact customer support… Read answer How do I upload a tax exemption certificate? You can send your tax exemption certificate to support with your order or job number and they will apply it to your account. Attach the cert… Read answer Can I change the specifications for a file within an existing order? Yes, spec changes on an existing order go through support before production. Contact 4OVER4 customer support with your order details. Specif… Read answer Can I place an order over email if the website upload doesn't work? Yes. If the website upload has technical issues, you can email your files and order details to support. Email your files and full order deta… Read answer Do I need to place an order before you can review my file? Yes, a file review happens after an order is placed, but you can avoid charges while it is checked. Place the order for the product you want… Read answer What should I do if my files are fully uploaded but the system won't let me continue to checkout? If files show 100 percent uploaded but checkout will not advance, use the upload later path to get past it. Select Upload files later to com… Read answer Can I include custom notes or size specifications with my order file? Yes. You can attach notes to your file or order to pass special instructions to the production team. Add notes for custom specifications or … Read answer
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