Can I upload multiple images in one PDF file for a single order? It depends on the product. Multi-page items like booklets and brochures should be one multi-page PDF in page order. For most other products,… Read answer How do I upload large files to 4OVER4? For files too big for the standard uploader, 4OVER4 accepts large transfers through WeTransfer. This is handy for multi-page catalogs and hi… Read answer Can I upload multiple file sets for a single product order? When you want several different designs printed in one order, the order quantity has to reflect the total number of sets, not just one desig… Read answer How do I modify or edit a PDF file that 4OVER4 provided from my previous order? If a PDF that 4OVER4 provided is hard to edit, they may be able to hand over the original editable source file instead, which makes changes … Read answer When do I upload my file to 4OVER4? You can upload during checkout or after placing the order, whichever is easier. Either way, a free online proof is posted before anything pr… Read answer What should I do if my uploaded files don't match the order specifications? If your files do not match the size or specifications of your order, 4OVER4 places the order on hold and contacts you with the details of th… Read answer What if I upload a new file and want to replace an older one? To replace one file with another, tell support clearly which file to swap and send the replacement. They handle the upload and re-post your … Read answer What should I do if my file upload is incomplete or missing files? Incomplete or problem files move your order into an ON HOLD queue until corrected files come in. Sending the fix quickly keeps the delay sho… Read answer What file formats and upload methods does 4OVER4 accept? 4OVER4 accepts the standard print-ready formats plus several ways to get your artwork to us, so you are never stuck if the browser uploader … Read answer Can 4OVER4 provide me with the original PDF file from a past order? Yes. 4OVER4 keeps records of the files submitted with previous orders, so if you need the original PDF or design file from a past job you ca… Read answer How do I upload a vector file for a custom die-cut project? Custom die-cut projects rely on a clean vector cut line, so 4OVER4 accepts vector files such as AI for these jobs. You will find an upload a… Read answer Can I upload files through a file transfer link instead of the website uploader? Yes. If uploading directly on the website is giving you trouble, you can share your artwork with a file-transfer link instead and support wi… Read answer Why are my uploaded files missing after I upload them to the website? If files seem to disappear during the ordering workflow, the cause is usually a browser compatibility quirk rather than a lost file. A few q… Read answer Can I upload additional files or make corrections during the order process? Yes. You can add extra files or submit corrections during the order process, as long as it happens before production begins. Through the pro… Read answer What should I do if I upload a corrected file but can't delete the original incorrect file? You do not need to delete the original file to fix a mistake. Uploading a clearly labeled corrected version and pointing support to it is al… Read answer Can I upload files to 4OVER4 via email instead of the website? Yes. You can email your files to the 4OVER4 support team if you would rather send them directly or the website uploader is giving you troubl… Read answer What should I do if my file upload is stuck or not progressing? If an upload stalls and the progress bar will not move, you have two straightforward options to keep your order on track. Option 1, upload l… Read answer Can I upload my art file after placing an order? Yes. You can submit your artwork after placing the order, which is handy if the file was not ready at checkout or the uploader gave you trou… Read answer How do I upload files for personalized or custom products like badges? Personalized products such as badges often need a data file (like a spreadsheet of names) in addition to artwork. If you do not see an uploa… Read answer How do I correct a file upload or printing specification after the initial order? Whether the correction is the artwork itself or a specification like size or stock, flag it as soon as possible so it is caught before produ… Read answer Can I upload PNG files instead of PDFs for my print job? PDF is the standard for print because it locks in fonts, color, and layout, but other formats can work for some products as long as the reso… Read answer Can I upload files larger than the email size limit? Print-ready files often exceed email attachment limits, so a link-based share is the easy way around it. Files over 200MB can be shared with… Read answer What file format should I use for my booklet order? Booklets have specific file requirements so the pages impose and bind correctly. Submit a print-quality PDF built to the specs below, and an… Read answer What should I do if my file doesn't look right when I upload it? If the uploaded file looks off, with wrong colors, shifted layout, or missing elements, flag it before it reaches production so it can be fi… Read answer
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