What should I do if my file is corrupt or won't upload? A file that will not upload is often slightly corrupted or too large for a single transfer. A quick re-save usually clears it up. Re-open th… Read answer How do I upload files for multiple sides of a product? Files for every side of your product go in through your cart, so you can handle a two-sided or multi-panel design in one place. Add your con… Read answer How do I accept and approve my online proof? Approving your proof is the green light that sends your job to press, so it is worth a careful look first. Open the online proof in your acc… Read answer Should I upload files for multiple different bookmarks in one order or create separate orders? If your bookmarks share the same back and the same specs but have different front artwork, you can group them into a single order instead of… Read answer What file format should I upload for counter card printing? Counter cards print best from a properly prepared PDF, which keeps your colors and layout locked from screen to press. Setting Recommended F… Read answer Should I flatten my PDF file if text looks blurry in my online proof? Blurry text in an online proof is often a display quirk, not a flaw in your file. Proof viewers render at screen resolution, so fine type ca… Read answer Why is my proof showing without bleed, even after uploading a new file? When a proof looks wrong right after an upload, it is usually still processing rather than broken. Proofs need a moment to regenerate before… Read answer What file format should I upload for wall graphics? Wall graphics are large, so file prep leans on high-resolution artwork in the right color mode. Setting Recommended File type High-resolutio… Read answer How do I upload PDF files and add products to my cart? You configure and add your product first, then upload your PDF during checkout. Open the product page for the item you want, for example sta… Read answer Can I get a PDF proof before placing my order? Yes. You can review a free online proof as part of placing your order, without being charged during the proof stage. When calculating your p… Read answer Do I need to click 'Approve' after accepting the proof to finalize my order? Yes. Accepting a proof and approving the order are two separate actions, and both are needed to start production. Accepting the proof confir… Read answer How do I upload my file and place an order? Uploading your file and ordering happen together in one online flow, so you do not need to email anything separately. You attach the artwork… Read answer How do I upload a file after adding a product to my cart? If you would rather add the product to your cart first and attach artwork after, that works too. The upload option becomes available once th… Read answer Can I make changes to my order after uploading files? Yes, changes are possible after you upload, though how smoothly they go depends on where your order sits in the process. Reaching out early … Read answer Can I accept a proof and then cancel my order? Accepting a proof approves the job for print, but if you did it by mistake there may still be a window to stop it. The outcome depends on ho… Read answer Can I upload a new file to my order after it's been pulled from production? Yes. If an order was pulled from production for a file issue, you can still upload updated artwork before it goes to print. Swapping the fil… Read answer What should I do if my uploaded file has a problem and my order goes on hold? When a file problem blocks a proof from being created, the order is placed on hold rather than printed. Getting it moving again just means s… Read answer What should I do if I need to upload a larger file after I've already submitted files for my order? If you need to send a larger or higher-quality file after your first upload, you can do it by rejecting the current proof and delivering the… Read answer What should I do if 4OVER4 notifies me about a file format problem with my order? A file-format notification means the artwork needs adjusting before it can print, and it is quickly resolved by uploading a corrected file t… Read answer How do I upload new files to my order if the original files were incomplete? If an order is missing files, adding the rest is simple from your account, and file review picks up as soon as the complete artwork is in pl… Read answer Can I upload a new file to replace only part of my order (like just the front page)? Yes. You can replace just one part of a job, such as a single side, without redoing the whole design. The trick is telling the team exactly … Read answer Can I get my files reviewed before I place my order to make sure they're formatted correctly? Yes. You can have your artwork checked against our print specifications before committing to production. Submit your files with your order. … Read answer What should I do if I forgot to upload a file for my order after submitting it? If you placed your order but did not attach a file, support can reopen the upload for you. Contact support and tell them which file is missi… Read answer How do I upload a new file to change the back of my reorder? Changing artwork on a reorder is handled by support, who set up the new job for you. Contact support and send your new file for the back. Th… Read answer
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