How do I request a new proof if I made an error in my original submission? If you entered the wrong specs, such as incorrect dimensions, reject the proof and describe the fix so a technician can repost it. Log into … Read answer Can I request a hard copy proof instead of just viewing it online? Yes, you can request a hard copy proof, though you will usually get a free online proof to review first. Review the free online proof that i… Read answer How do I submit files and get proofs for my print order? You can upload artwork through your 4OVER4 account or attach it to an email to support, then proofs are prepared for you. Upload files direc… Read answer What should I do if my online proof appears incorrect or distorted? If your proof looks zoomed in, distorted, or the wrong size, re-upload your file to generate a fresh proof. Confirm you used the correct tem… Read answer What should I do if my proof shows incorrect images from a previous order? If your proof contains artwork from an earlier order instead of your new files, contact support so they can review your uploads and repost. … Read answer Can I request changes to my proof before approving it? Yes. While reviewing your proof online you can reject it and leave feedback describing what to change. Reject the proof instead of approving… Read answer What should I do if I notice an issue with my proof before it fully loads? If a proof has not fully loaded when you view it, reject the current proofs to request a fresh proof link. Log into your 4OVER4 account and … Read answer What happens if I reject a proof and need to resubmit files? If you reject a proof over a quality or design problem, send support your corrected files and a note on the issues. Contact customer support… Read answer How can I request a physical proof before final printing? You can review your design digitally with a free online proof and also request a physical hard copy proof before the full run. Select the "F… Read answer How do I get a sample or proof before placing a full order? To see how your design prints, place an order and request a hard copy proof, or choose the free online proof at checkout. Request a hard cop… Read answer Can I add or request a digital proof for my print order? If the digital or free online proof option is not selectable at checkout for your item, ask support to add it so your order does not go stra… Read answer What is a free online proof and how do I request one? A free online proof is a digital preview of exactly how your artwork will be laid out and trimmed before anything goes to press. It lets you… Read answer What does it mean if my proof shows an error message? An error when opening a proof is almost always a temporary link or browser hiccup, not a problem with your file. The proof itself is usually… Read answer What should I do if I notice an issue with my proof before approving it? If something looks off on your proof, the important thing is to hold off on approving it. As long as you have not approved, the file is stil… Read answer Should I order free online proofs before approving my files? Yes. Ordering a free online proof is one of the simplest ways to avoid reprints, because a real person checks your file and you get to see t… Read answer What proof options are available-online or physical? You can review your artwork digitally or hold a printed sample in hand, depending on how closely you need to check color and finish. Both op… Read answer What happens when I approve a proof? Can I make changes after approval? Approving a proof is your final sign-off. Once you approve, you are confirming the artwork is finished and ready to print exactly as shown. … Read answer Does 4OVER4 provide proof review before printing? Yes. Art proofs are provided for review before your order goes to print, giving you a clear look at the file before any ink is committed. Re… Read answer What proof options are available? You choose your proofing preference during ordering, depending on whether you want a review step or want to move straight ahead. Free online… Read answer What happens if I make changes after approving my final proof? Once you approve your final proof, the artwork is considered finalized and locked for print. That approval is a commitment that the file is … Read answer What does the free online proof service include? The free online proof service pairs a human file check with a digital preview, so both the technical quality and the look of your file get v… Read answer What happens if I notice a mistake in my proof, like incorrect page size? If a proof shows the wrong specification, such as an incorrect page size, corners, or fold, flag it right away so it can be corrected before… Read answer Why do images look fuzzy in the online proof viewer? Fuzzy images in the proof viewer are usually a display artifact, not a sign that your print will look soft. The viewer compresses the previe… Read answer Can I see a proof or preview of my file before 4OVER4 prints it? Yes. File review before printing is available, so you can see a proof or preview and confirm everything looks right before production. Submi… Read answer
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