What should I do if my proof looks incorrect or zoomed in? If a proof looks wrong, such as being zoomed in or showing an odd crop, reject it rather than approving. That keeps the job on hold until it… Read answer Is there a free online proof option available for orders? Yes. A free online proof option is available and can be added to your order so you get a review step before printing. When your order is cre… Read answer How do I resubmit a file and get a new proof? Resubmitting a file to get a fresh proof is done right inside your account, and it takes just a few steps. Log into your account and open th… Read answer What happens if I approve a proof but then want to make changes? Timing is everything here. Once a proof is approved and sent to print, the order can no longer be changed, so any edits must happen before a… Read answer What does the online proof show? The online proof is a preview built to confirm your layout and cut lines, not to judge final print color or sharpness. It shows how the file… Read answer What happens if I need to update or reject a proof before production? Yes, you can update or reject a proof before production. It is a simple request and a corrected proof is reposted for you. Contact support a… Read answer What should I do if I need to fix a proof before it prints? If you need to fix a proof and have not approved it yet, act quickly so the order is not sent to print in the meantime. Notify support right… Read answer How do I download my online proof to send to a client? You can view and download your online proof from your account to share with a client or teammate for their sign-off. Open the order in your … Read answer How should I handle mistakes in my online proof? If your online proof shows a mistake, such as text cutoff or a design issue, the fix is to submit a corrected file for a new proof. Correct … Read answer What should I do if my online proof doesn't look correct? If your online proof does not look right, the safest fix is to rebuild from the correct template and resubmit. Use the provided template fil… Read answer What should I do if my online proof looks incorrect? If your online proof does not match your order or shows the wrong design, stop and get it corrected before doing anything else. Do not appro… Read answer Can I request a printed proof before final production? Yes. Alongside the free online proof, a printed hard copy proof is available when you need to confirm exact color and stock before a full ru… Read answer What does the red border on my online proof mean? The red border on your proof is a guide line, not part of your printed product. It shows where your piece will be trimmed. The red line mark… Read answer What changes can I make after approving my proof? Approving a proof finalizes the artwork, so the honest answer is that changes afterward are very limited and can be costly. Once approved, t… Read answer What do the red and blue lines mean on my proof? The colored lines on your proof are trim and safety guides that help you keep important content from being cut. They do not print on the fin… Read answer What should I do if my proof looks different than my original file? Small shifts between your screen and a printed proof are normal, but if the proof looks clearly different from your original file you can ha… Read answer What is the proof review process? The proof review process is a simple approval loop that runs between placing your order and printing. It exists so mistakes are caught while… Read answer What do I need to do if my proof has errors and I want to resubmit? If you spot an error on your proof, you do not need to start a new order. Reject the proof and send corrected artwork so a fresh proof can b… Read answer What should I do if I need to update or replace artwork after submitting a proof? You can swap in new artwork after a proof has been created, as long as you have not yet approved it for production. The process mirrors a no… Read answer How do I correct a file after approving a proof? Even after you have approved a proof, corrections may still be possible if production has not started. The key step is getting the approved … Read answer What should I do if the artwork on my proof looks blurry or pixelated? Blurry or pixelated artwork on a proof usually points to a low-resolution image or a file saved below print quality. Flag it before approvin… Read answer What should I do if the text in my proof looks pixelated? Pixelated text on a proof often means the type was flattened into a low-resolution image rather than kept as vector or live text. You can ra… Read answer Can I see a proof for a very large quantity order (like 33,000+ units)? Yes. Free online proofs are available for large quantity orders, including runs of 33,000 units or more. Because the print volume is high, a… Read answer What is a hard copy proof and when will it be sent? A hard copy proof is a physically printed sample of your order, mailed to you for approval before the full run prints. It lets you check col… Read answer
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