Can I get a proof or preview of my custom order before it prints? Yes. Custom projects come with proofs so you can review the design and layout before printing starts. This is the moment to confirm the piec… Read answer What should I do if I receive a proof that doesn't look right? If a proof does not look right, do not approve it. Rejecting with a clear comment is the fastest way to get it corrected. Reject the proof i… Read answer How do I replace or update files after I've already approved a proof? To change files after you have already approved a proof, work through customer support so the update is applied correctly to your order. Con… Read answer Can I upload new proofs if my original proofs were rejected? Yes. When your original proofs are rejected, you simply supply new files and a fresh proof is created from them. Upload the new files to you… Read answer What do red lines and red letters mean on my digital proof? Red lines and red letters on a digital proof are reference guides, not part of your printed design. They will not appear on the finished pro… Read answer How do I review my proof after my files are approved? Once your files pass review, your proof becomes available to view online through your account. You will be pointed to it by email. Watch for… Read answer What should I do if I'm having trouble accessing or viewing an online proof link? If the online proof link will not open or display, support can get the proof to you another way so you are never stuck. Contact support and … Read answer Can I request updated proofs if I find an error in my original proof? Yes. Finding an error on your original proof is exactly what the review step is for, and you can request updated proofs before anything prin… Read answer How do I request a new proof if I rejected my first one? After you reject a first proof, a revised free online proof is prepared and posted for you. You do not need to reorder. Reject your initial … Read answer How long does it take to review and approve my new proof files? When you upload new files, the file review team checks them and posts new proofs for your approval. You are told by email the moment they ar… Read answer If I reject my proofs, do I need to place a new order? No. Rejecting a proof does not cancel or reset your order. You keep the same order and simply supply corrected files. Reject the proof you a… Read answer What happens if I reject a proof and want to resubmit artwork? Rejecting a proof reopens the door to new artwork. You resubmit through your account and a fresh proof follows. Upload your new artwork file… Read answer My proof looks washed out or faded. Do I need to fix my file or is it just the preview? A washed-out or faded proof can come from the file itself or from how colors were built, so it is worth flagging rather than guessing. You h… Read answer What happens if I notice an error in my proof before production? Catching an error on the proof is the best possible time to fix it, because nothing has printed yet. Reject and explain the problem. Reject … Read answer How do I make corrections to my proof if something isn't right? Corrections start with a rejection and a clear comment. That combination tells the team exactly what to change. Reject the proof. Add commen… Read answer What happens if I reject a proof? Will I get another one? Yes. Rejecting a proof triggers a new one. There is no penalty for rejecting, and you can keep going until it is right. Reject the proof wit… Read answer Will my printed order match exactly what I see in the proofs? Yes. What you see in the online proof is what arrives in the mail. The approved proof is the blueprint for your print run. Dimensions match … Read answer Can I get a free online proof before production? Yes. A free online proof is available for you to view and approve before production begins, so you never pay to confirm your file is correct… Read answer How do I request a new proof after submitting updated files? After you submit new or revised files, ask your support contact for a new proof so the updated artwork is proofed before printing. Submit yo… Read answer Can I reject an online proof and request a new one? Yes. Rejecting an online proof is a normal part of the process, and a new proof is built from your latest files. Reject the online proof. Up… Read answer Can I download my online proof to share with team members? Online proofs cannot be downloaded directly, but there are two easy ways to share them with your team for sign-off. Take a screenshot of the… Read answer What happens after I reject a proof? Rejecting a proof pauses your order so nothing prints until the problem is resolved. It is a safe checkpoint, not a cancellation. A file rep… Read answer Will my product be printed exactly as it appears in the proof? Yes. Your product is printed from the file shown on the proof you approved, so the layout, text, and placement will match what you signed of… Read answer What does the pink line on my digital proof mean? The pink line on your digital proof marks the cut line, the exact path where the piece will be trimmed or die cut. It is a guide only and do… Read answer
Didn't find your answer?
Our team replies within 24 hours.
