What should I do if I encounter an issue with the website's checkout process? If something goes wrong during checkout, our support team can step in and complete the order for you. To get help quickly, have these detail… Read answer What do I need to provide before my order can be approved and sent to print? Before an order can be approved and sent to print, a few essentials must be in place so production knows how to build and ship the job. Prov… Read answer How do I approve my order online? Approving your order online is done right from your account, and it is what releases the job to production. Here is the flow: Log into your … Read answer I clicked Approve but my order still shows as needing approval. What should I do? If you clicked Approve but the order still shows as needing approval, the click may not have completed every step, or the status display may… Read answer What happens if my order has already been approved and sent to print and I find an error? Once an order has been approved and sent to print, no changes can be made to that job. Production runs on the approved files and specs, whic… Read answer How do I approve my order for printing? Approving your order for printing is what sends it into the production queue, and it happens from your account dashboard. Follow these steps… Read answer When does my order get charged and sent to print? Your order is only charged and sent to print after you accept and approve the free online proof. Until you approve, nothing is billed and pr… Read answer What should I do if I'm having trouble completing my order due to a website error? If a technical error is stopping you from finishing your order, you do not have to fight the website. Our team can complete the order for yo… Read answer Can I place my order on hold? Yes, you can request to place your order on hold when you need a little more time before it goes to production. This is useful while you fin… Read answer What do I do if I cannot select my saved address during checkout? If your saved shipping address will not select at checkout, it is usually a browser session issue. Try these steps in order: Clear your brow… Read answer Why is the NEXT button grayed out when I try to place an order? A grayed-out NEXT button usually means checkout is waiting on something or hitting a browser snag. Try these first: Complete every required … Read answer How do I know if my order has been approved and sent to print? Your order is confirmed as approved and sent to print once you complete the approval flow in your account. Here is how you know it is done: … Read answer Can I add a PO number or special notes to my order? Yes, you can attach a purchase order number or special notes to your order. This keeps your internal references and instructions tied to the… Read answer Can I add multiple items to my cart and place them in one order? Yes, you can add several different items to your cart and check them out together in a single order. This is convenient when you are orderin… Read answer Can I put my order on hold before production starts? If your order has not yet entered production, you can usually put it on hold, but timing is everything. Here is how it works: Contact 4OVER4… Read answer What happens if I selected 'Straight To Production' when placing my order? Choosing Straight To Production tells us to skip the proof-approval step and move your job into printing as soon as it clears our file check… Read answer How can I add special requests or production notes to my order? You can attach special requests and production notes right on your order, and our production team reads them before your job runs. For anyth… Read answer What happens if I notice an error in my order details before production? If you spot a mistake before your job reaches production, contact our support team quickly with your order number and the corrected details.… Read answer What is 'Straight to Production' ordering and how does it affect my order timeline? With Straight to Production your files go directly into printing without waiting on your proof approval. We still review the files and post … Read answer How do I authorize my order for production? After you review and approve the online proof, you confirm approval so the job can move to press. Authorizing on time is what keeps your tur… Read answer How do I approve my order and move it to production? Once your files are uploaded, we post a free online proof for you to check. Log in, confirm the proof looks right, and approve it to release… Read answer What should I do if I find an error in my order after it's in production? Once a job is in production or already on press, it is generally too late to swap in a revised file. Reach out to support right away, but be… Read answer What is the approval process before my order goes into production? After you place an order, we send a proof for your approval. Reviewing it carefully and confirming approval is what clears the job to move i… Read answer What do I need to do before my order can go into production? Two things clear a job for production: an approved proof and authorized payment. Once both are set, we send the order to press. Approve the … Read answer
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