What file format should I submit for printing-can I use a scan? A scan will not hold up to professional printing, so it is not a format we can print from. Scanned images lack the resolution, color setup, … Read answer Can I email my files directly to 4OVER4 if I'm having trouble uploading them to the website? Yes. When the website upload gives you trouble, you can hand your files to our team directly and we will take it from there. Contact custome… Read answer What should I do if my file has an error after uploading? If you catch an error in a file you already uploaded, you can swap in a corrected version before it prints. Contact support with your order … Read answer What file formats and specifications do you accept for custom die-cut projects? Custom die-cut projects are a little different from standard prints because the artwork and the cut line both matter. Before ordering, it he… Read answer What's the file size limit for uploading to 4OVER4? The maximum size for a direct upload is 150 MB . If your file lands under that, it should upload normally on your order. If your file is lar… Read answer What file types are accepted for printing orders? 4OVER4 accepts the standard design file formats used for printing, with print-ready PDF preferred for reliability. Common accepted types inc… Read answer How should I format barcode numbers when submitting them for Code 39 barcodes? For Code 39 barcodes, the formatting rule is simple and easy to miss, so it is worth checking before you submit. Do not include the asterisk… Read answer Can you set up my print file for me? Yes, 4OVER4 can help with print file setup if your artwork is not quite production ready. To get started, reach out to support with: Your ar… Read answer What file format do you need for reordering products? Reorders run on PDF files, just like a first-time order, so the reprint matches your original. 4OVER4 works from PDF files for production. R… Read answer What file dimensions can 4OVER4 print? 4OVER4 prints to specific size ranges per product, and some non-standard dimensions may fall outside what a given product supports. Standard… Read answer What file format do I need for mailing list uploads? Mailing lists are handled separately from your artwork. For the address data, 4OVER4 accepts Excel spreadsheets so your recipient records im… Read answer How do I submit video or multimedia files for printing? Video and other multimedia files do not go through the standard artwork uploader, which is built for print files. To make sure these files r… Read answer How can I send a file to 4OVER4 if it's larger than 150MB? The standard uploader has a size ceiling, so for files over 150MB you have two easy alternatives that still get your artwork to the right pl… Read answer What happens after I submit my file to 4OVER4? After you upload your artwork, 4OVER4 posts a free online proof to your account so you can confirm everything is correct before production s… Read answer Why does my proof look different from my original design, especially with borders or spacing? Proofs are generated automatically from your uploaded file using 4OVER4 production specifications, so what you see reflects how the file wil… Read answer What proofing options are available for large offset press jobs? For a large offset run, 4OVER4 gives you more than one way to check the job before it prints, so you can match the level of assurance to the… Read answer How do I review my design proofs before authorizing an order? You can add free online proofs during checkout, which puts a review step between placing your order and sending it to press. A file represen… Read answer How do I review and approve my proofs after they're ready? Once your proofs are ready, 4OVER4 notifies you by email so you can review and act on them in your account. Approving sends the job to produ… Read answer Does 4OVER4 review files even before proofs are approved? Yes. 4OVER4's prepress team inspects submitted files for common print problems before a job runs, so issues are caught early rather than aft… Read answer Can I download a proof after designing in the online design tool? The online design tool does not produce a downloadable proof of your layout, but your work is not lost, and a proof still comes later in the… Read answer Can I request a proof mockup showing my design on the actual product? Yes. 4OVER4 generates automated proofs that show how your design will look on the product, so you can see placement before committing to pri… Read answer What should I do if I'm not happy with my online proofs? If a proof is not right, you do not have to accept it. Reject it with clear feedback and 4OVER4 will regenerate a corrected proof for you. C… Read answer How do I review and approve my proofs? Once your files pass 4OVER4's review, you get a notification with a link to your proofs, and approving them is what releases the job to prod… Read answer Why do my proofs look pixelated when my original file is crisp? If your source file is crisp but the proof looks pixelated, the softness usually comes from compression or a resolution issue somewhere betw… Read answer
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