What browser should I use if I'm having issues with the 4OVER4 website? If something on the 4OVER4 website is not working, such as an upload that stalls or a page that behaves oddly, switching browsers is the qui… Read answer What should I do if I encounter an application error on the website? Application errors are usually caused by outdated browser data or a momentary connection hiccup, and most clear up with a few quick steps. R… Read answer How do I set up tax-exempt status for my non-profit organization? Non-profit organizations can order without sales tax once their exemption is on file with 4OVER4. It is a one-time setup that applies to fut… Read answer Can I merge multiple 4OVER4 accounts into one? 4OVER4 cannot combine two separate accounts into a single login. The cleanest approach is to pick one account and place all orders under it … Read answer What should I do if I'm having trouble with the website on my mobile device? The 4OVER4 site works on mobile, but the design editor and file upload tools perform best on a larger screen. If something is not loading ri… Read answer Can I get a consolidated receipt or statement for multiple orders? Yes. 4OVER4 accounting can pull several orders into one combined document, which is handy for expense reports and bookkeeping. Contact 4OVER… Read answer Can I request changes to my saved address? Yes. You can update or remove any address stored in your account address book by asking the support team to make the change. Contact 4OVER4 … Read answer What is a resale certificate and do I need one? A resale certificate is a state-issued tax document that identifies you as a reseller, meaning you buy products to resell rather than for pe… Read answer What are 4OVER4's contact methods? 4OVER4 gives you a few ways to reach the customer service team for quotes, product questions, and order help. Email through the website cont… Read answer Does 4OVER4 honor tax exemption certificates for non-profit organizations? Yes. 4OVER4 honors tax exemption certificates for qualified non-profit organizations, so approved accounts are not charged sales tax. Contac… Read answer Can I request files from previously completed orders? Yes. 4OVER4 keeps the artwork from your past orders on file, so you do not have to track down the original design yourself. Contact 4OVER4 s… Read answer How do I submit a tax-exempt form to 4OVER4? Submitting your tax-exempt form is a quick, one-time step that applies to future orders once it is processed. Email or upload your completed… Read answer What happens to my uploaded files when I use the Reprint option? When you use the Reprint option, you do not need to re-upload anything. 4OVER4 stores your files in your account archive and reuses the orig… Read answer Can 4OVER4 retrieve artwork files from past orders? Yes. 4OVER4 keeps the artwork from your completed orders archived, so a previous file can be recovered when you need it again. Contact 4OVER… Read answer How does 4OVER4 handle tax-exempt orders? 4OVER4 accepts tax-exempt orders once the proper documentation is on file. The key is getting your exemption verified before or during order… Read answer What happens if the site glitches and creates duplicate orders? If the site hiccups and creates duplicate orders, the fix is quick as long as you reach out before the orders go into production. Contact 4O… Read answer How do I get copies of my past invoices? Yes. 4OVER4 customer service can locate and resend copies of your past invoices for accounting and reimbursement needs. Contact customer ser… Read answer Does 4OVER4 honor tax-exempt status for qualified organizations? Yes. 4OVER4 honors tax-exempt status for qualified organizations, so no sales tax is charged once your exemption is verified. Submit your ta… Read answer I didn't receive a verification SMS. What should I do? If a verification text does not arrive, it is usually a carrier delay or a number entry issue, and support can sort it out. Double-check tha… Read answer Can invoices be automatically sent to a secondary email address? 4OVER4 does not currently send invoices automatically to a secondary email address. You still have easy access to every invoice through your… Read answer Can 4OVER4 provide a W9 form for expense reimbursement? Yes. 4OVER4 can provide a W9 form when your organization needs it for expense reimbursement or vendor records. Contact the team with your or… Read answer Is 4OVER4 the same company as 4over.com? No. 4OVER4 and 4over.com are separate companies with separate accounts, so credentials do not carry over between them. An account with 4over… Read answer How can I contact 4OVER4 by phone? Yes. You can reach 4OVER4 customer service by phone, and any available agent can help with your questions. Questions about printing processe… Read answer How do I provide feedback about my 4OVER4 experience? 4OVER4 welcomes feedback on your support experience, and there is a built-in way to share it after you connect with the team. After a suppor… Read answer
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