What should I do if I need to reject proofs and resubmit with corrected files? If you need to reject proofs and resubmit corrected files, support can help you reject them so you can upload the corrected artwork. Contact… Read answer How do I see my proofs after uploading a new file? Your proofs live in your account under Online Proofs. After uploading a file, the proof appears there once it is ready. Find your proofs in … Read answer How do I reject proofs if they're not correct? If your proofs are not correct, reject them and explain why. That opens the door to request updated proofs. Reject the proofs from your orde… Read answer Do you offer hardcopy proofs and how fast can I get one? Yes, we offer hardcopy proofs, and a fast turnaround option is available so you can confirm your piece in hand quickly. Next-day hardcopy pr… Read answer What if I need to change the photos or files I submitted for my proofs? If you need to change the photos or files behind your proof, reject the current proof and upload the correct files so a new proof can be cre… Read answer What proofing process do you use for custom orders? Custom orders go through an online proofing process so you can confirm your artwork before anything is produced. Online proofs are provided … Read answer Are all fonts available for both the front and back of my design? The same font library is available for both the front and the back of your design inside the online design tool, so a typeface you use on on… Read answer What happens if my design files are not print-ready? When a file is not print-ready, the prepress team will try to extract and adjust the artwork so it can go to press, but that repair process … Read answer What should I do if I notice the front and back of my product have the same design and I think it's a mistake? If a proof shows the front and back looking identical and you believe that is a mistake, do not approve it. Reject the proof and use the com… Read answer What if my design file needs corrections before printing? If your file needs changes before it prints, send the corrected version to customer service with a clear note about what changed. The team u… Read answer Do I need to size my artwork to the exact dimensions, or can you resize it for me? Artwork should be sized to the exact dimensions of your product before you upload, since files are not resized for you. Supplying the correc… Read answer I'm having trouble uploading or designing files in your online tool. What should I do? Trouble with the online design or upload tool is usually a browser or session issue, and a few quick steps clear most of them. If the proble… Read answer Can I modify a previous card design and add personalization like names? You can modify a previous card design and add personalization such as names, but reworking an existing file or setting up variable names may… Read answer What should I do if I notice an error in my uploaded design file? If you spot an error in a file you already uploaded, you can replace it by re-uploading a corrected version, and a new proof will be generat… Read answer Do you offer designer services to help create my design? Designer assistance is available if you would rather have the team help create or finish your artwork, and this service carries an additiona… Read answer How do I get help with my die-cut or custom design project? For a die-cut or other custom project, the file rep department can provide the exact specifications you need and answer design questions spe… Read answer What should I do if I'm having trouble saving or submitting my design? If you cannot save or submit your design, the cause is usually a stale browser session, and resetting it clears most cases. A clean login of… Read answer Can I submit my own print-ready file instead of using the online design tool? You are not required to use the free online design tool. It exists for building a design from scratch, but if you already have a print-ready… Read answer What happens if I need to change artwork after approval? You can upload updated artwork to your order even after an initial proof, and a new proof is generated from the revised file for your review… Read answer Do I need to approve my design before paying? You can review your design before paying by selecting the free online proofs option at the instant price calculator. That lets you approve o… Read answer How do I check if my artwork uploaded correctly? You can confirm the upload before anything goes to press by reviewing your online proof. Free proofs are generated in your account so you se… Read answer What font options are available for personalizing event badges? You are not locked into a fixed font menu for personalization. Request the typeface you want and it can be applied to your badge names and t… Read answer Can I edit the design on my personalized items after approval? Personalized items stay editable right up until you approve them. The proofing stage is where you make final tweaks before anything is commi… Read answer How do I adjust the size of text in the online design tool? Resizing text in the online design tool takes just a couple of steps. Select the text first, then scale it with the handles or the toolbar. … Read answer
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