How do I get help resizing an image for a specific card size? If your image does not match the card size you are ordering, the support team can help you resize and position it correctly. Reach out with … Read answer How do I find the imprint area dimensions and product specifications? The quickest way to find a product's dimensions and imprint area is the blank template on that product's page. The template is drawn to the … Read answer Can I stop the printing to fix an error before production starts? Yes. If you catch an error before the job goes to production, you can request a hold and swap in a corrected file. Speed matters here, so co… Read answer Is the QR code generator tool currently available? The built-in QR code generator is temporarily unavailable while the team works on restoring it. There is no set completion time posted, so i… Read answer What should I do if my uploaded image looks different in color (e.g., greener) than my original file? If your uploaded image looks off in color, for example greener than your original, request free online proofs when you place the order. That… Read answer What CMYK color profile should I use when submitting a PDF file? Submit print-quality PDFs in CMYK with 1/8" (0.125") bleed on every side. When it comes to the color profile, keep it simple so the file pro… Read answer If my file has black ink and faded grey colors on the back, should I select 'Black Ink' or 'Color' for printing? When a design mixes solid black with faded grey, choose 4/4 (full color on both sides). Grey is not a separate ink. It is a lighter tint bui… Read answer Can I color-fill an uploaded logo in the online design tool? The online design tool cannot color-fill or recolor a logo you upload. It treats an uploaded logo as a finished image, so any color change h… Read answer How do I request a custom size or non-standard product? For a custom size or a product that is not listed on the site, send a custom quote request to the estimates department by email. The more co… Read answer What quantities are available for booklets? Booklet quantities are offered in set tiers shown on the instant price calculator on the booklets product page. The available tiers depend o… Read answer What size should I specify if my measurement doesn't match your standard options? You can order a size that is outside the standard options. Pick the closest standard size, then specify your exact measurements on the order… Read answer How do I verify what was ordered if I think there's a printing error? Every order generates a proof that shows exactly what will be printed, so you can confirm what was ordered and compare it to what arrived. Y… Read answer How do online proofs work, and when do I see them? Online proofs are a digital preview you approve before printing begins. To use them, choose the online proof option, and you will receive th… Read answer What is included in the original quote for custom projects? A custom project quote usually covers the initial layout plus one round of revisions at no extra charge. Anything beyond that may be billed … Read answer What file formats should I submit for bulk personalized projects like name lists? For bulk personalized projects such as name lists, both Excel (.xlsx) and comma-separated (.csv) files are accepted. They hold the same kind… Read answer What should I do if a custom size I want is not available in the online cart? If your size is not offered as a standard cart option, contact support with your specifications and they can provide a custom quote. Give th… Read answer What are hard copy proofs and what do they cost? Hard copy proofs are physical printed samples mailed to you so you can review the real print quality and colors before full production. An a… Read answer Do you need to see a design before providing a quote? In most cases the team needs to see your design or a mockup before giving an accurate quote. Seeing the artwork lets them confirm feasibilit… Read answer Can I request proofs before printing? Yes. For most orders, and especially custom or modified ones, a digital proof is provided for your approval before printing starts. After yo… Read answer How does online proofing work? When an order is marked for a free online proof, you receive an email notification. Reviewing and approving that proof is your responsibilit… Read answer I can't select the 4/4 printing option-it's not working. How do I fix this? If the 4/4 printing option will not select, it is usually a browser compatibility issue rather than a problem with your order. A few quick f… Read answer What should I do if I receive system-generated emails about file uploads even though my files have already been approved? Automated emails about pending file uploads are system notifications. If your files have already been approved and are moving through produc… Read answer How do I check the status of my online proofs? Online proofs are posted to your account after your order is processed, usually within a short time of submission. Check your account for th… Read answer Do I need to provide a mockup or design file for a custom quote? Yes, providing a mockup or design file helps ensure an accurate quote. It lets the team confirm the specifications that drive price before q… Read answer
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