Can I order a free sample pack more than once? The free sample pack is meant as a one-time introduction, so if you have ordered one before, your account may carry a restriction on a secon… Read answer Can 4OVER4 create custom decorated boxes for my order? Possibly. Custom boxes and decorated packaging sit outside the standard online catalog, so they are handled as custom requests. Send your bo… Read answer How do I order event tickets through 4OVER4? Event tickets are a standard product, so you order them the same way as anything else in the catalog. Open the event tickets product page Ch… Read answer Can I request double-sided printing after I've already approved my order? It depends on where your order sits in the process. If the job has not yet been authorized into production, contact support right away and t… Read answer What should I do if I encounter website issues during checkout? A few quick steps clear up most checkout problems. Try placing the order again in a different browser Clear your cache or use a private wind… Read answer How do I place a reprint order from a previous job? Reprints are quick to set up through support. Contact support with your previous order reference Tell them if you want any changes, such as … Read answer What should I do if I selected the wrong dimensions or specifications for my order? You can catch and fix spec errors at the proof stage. Log into your account and open the order When proofs are ready, click Reject Proofs En… Read answer How do I place a custom or special order? Setting up a custom order starts with a ready account. Create an account on the website Add your billing address in the address book first, … Read answer What if the 'next' button is inactive when I'm trying to complete my order? An inactive Next button almost always means something on the page still needs your input. Review the page for any required field or option l… Read answer What should I do if I'm unable to complete my order online? If checkout stalls, you can still get the order in. Select Upload Files Later to keep generating the order Use this if your files will not u… Read answer How do I review my order before paying? You are never charged just for building an order. Payment only happens at checkout after you approve. Select the free online proofs option w… Read answer Why does my order keep refreshing when I try to place it? If your order keeps refreshing and will not submit, check for a missing requirement. Verify you have enough coins in your account for coin-b… Read answer What should I do if I notice an error in my order after it's been placed? Report it as soon as you notice it. Contact support with your order number and details of the error Support can correct billing addresses, u… Read answer Can I add variable data (different information) to each piece in my order? Yes. 4OVER4 can print variable data, such as unique details on each envelope in a run. Place the order online as a standard product Add a cu… Read answer How do I place an order for custom printing? Ordering custom printing runs through the product page and proof flow. Find your product and calculate pricing online Set the size, quantity… Read answer Can I correct a spelling error in my order after I've placed it? Reach out quickly and a spelling fix can usually be made before printing. Contact support with which item and what needs correcting Send an … Read answer What should I do if I experience an error on the website when trying to place an order? Clearing your browser usually resolves it. Clear your browser cache and close all 4OVER4 tabs Open a fresh window and try again Contact supp… Read answer Can I fix a mistake like reversed width and length dimensions on my order? Yes. Dimension mix-ups can be corrected if you act early. Contact support with your order number as soon as you notice it Give them the corr… Read answer How do I place a custom order for a product? Browse first, then reach out if the online flow does not fit your project. Use the product finder to browse custom products If you cannot pl… Read answer How do I approve my order in the system? Approving is a quick step under your orders. Once you receive your proof, log in and go to My Orders Find your order and click Approve Conta… Read answer What should I do if I notice an error in my order before it's printed? Use the proof review to catch mistakes before anything prints. Review the online proof carefully Reject the proof if you spot an error Conta… Read answer How do I place a custom order that isn't available online? Custom jobs outside the catalog are handled by the support team. Contact support with your specifications and files The team provides a quot… Read answer What should I do if my order is not yet approved by stakeholders? You can hold a pending order in your account while you wait for internal sign-off. Leave the pending order in your account You will receive … Read answer How do I confirm what printing options were applied to my order? Your paperwork shows exactly what was ordered. Review your order confirmation and invoice for the printing specifications Check details like… Read answer
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