How can I preview my order before it's printed? Yes. 4OVER4 offers free online proofs so you can preview your job before it prints. Using the online design tool gives you an automated proo… Read answer What should I do if my order was placed but I haven't received a confirmation from 4OVER4? First check your account to see the order status. Log in to verify the order was placed successfully If it exists but is not yet confirmed, … Read answer What should I do if I get a 'Bad Request' error when trying to checkout? A "Bad Request" error when you click "Continue to Checkout" is almost always a browser or session hiccup rather than a problem with your des… Read answer What happens when my order is placed on hold? An order goes on hold when something needs to be corrected before it can print. The most common reason is an artwork file that our team cann… Read answer Can I apply a discount code to an order I've already placed? If you have already submitted an order and forgot to enter a discount code, you cannot edit that order yourself from the website. Discount c… Read answer Why won't my sizing selections stay selected during checkout? When size selections keep reverting or refuse to stay chosen during ordering, it is usually a browser compatibility or cached-data issue rat… Read answer How is my order processed once I place it online? Once you place an order online, it moves through a short review and approval path before printing begins, so you always get a chance to conf… Read answer What happens if I don't approve my order within a certain timeframe? After your proofs are uploaded, there is a limited window to approve them and authorize payment so the order stays active and on schedule. Y… Read answer Can support place an order for me if I'm having trouble with the website? Yes. If the website is not cooperating, our support team can build and place the order for you manually so you are not stuck. To make it fas… Read answer If I experience an error during checkout, what should I do? An error during checkout is usually temporary and often clears with a quick reset of your browser or a short wait. Clear your browser cache … Read answer How do I place an order over the phone? You can place an order over the phone by contacting 4OVER4 support. A representative will take your details and process the order for you. H… Read answer Why is my order on hold? One common reason an order sits on hold is that you requested a hard copy proof. The system waits for you to review and approve the physical… Read answer What should I do if my order has a hold on it? A hold means we need a signed approval before we can continue, usually because your job requires a hard copy proof. To clear the hold, work … Read answer What information is included in the order summary during checkout? During checkout you are shown an order summary that lays out the details of what you are about to purchase, so you can confirm everything be… Read answer How should I enter my order if I have special instructions or a negotiated price? If your order involves special instructions or a price you negotiated, capture those details in a comment when you place the order so nothin… Read answer What happens if I get an error message saying there's a hold on my order? An error message stating there is a hold on your order means production is paused until something is resolved. Holds can happen for reasons … Read answer How do I submit my order after receiving a custom quote? After you approve a custom quote, you complete the order through the normal online checkout on 4OVER4. Generate and place your order online … Read answer What happens if there's a website error and I can't complete my order? If a website error or technical issue stops you from completing an order, you do not have to keep fighting the site. Support can build the o… Read answer What should I do if my order size doesn't match the website's standard options? If the exact size you need is not one of the standard options, you can still order it with a quick note so the team can adjust it. Place the… Read answer How can I place an order if I don't have my original order number? You do not need your original order number to reorder. A clear description of the previous job is enough for the team to locate it. When you… Read answer Can I save an order to my cart for someone else to purchase later? Yes. You can build the order and hold it for someone else to complete using the save cart option. Set up the product and specifications, the… Read answer How do I place a custom order for items with special pricing? Custom orders with special pricing run through your account and your sales contact rather than a standard self-checkout. Create an account w… Read answer How do I verify the correct dimensions before my order prints? Your online proof is the tool for confirming dimensions and orientation before anything prints. Review the proof carefully and confirm the s… Read answer Can I place an order via email instead of by phone? You can reach 4OVER4 by phone at our customer support number to place orders and talk through the details of a job. Phone support can take y… Read answer
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