Can 4OVER4 help me design or place a complex custom order over email or chat? You do not have to figure out a complicated order on your own. Support can walk you through it over live chat or email. Reach out through li… Read answer What is 4OVER4's mailing address if I need to send a physical sample? If a project is easier to show than to describe, you can mail a physical sample for the team to reference. Ship samples to 1941 46th Street,… Read answer What happens if I forget to select double-sided printing? Missing an important option like double-sided printing is not always a lost cause. Staff often catch obvious mismatches before a job runs. I… Read answer How do online proofs work, and what does it mean if proofs are rejected? Free online proofs give you a last look before anything prints. The status labels can be a little confusing, so here is what they mean. You … Read answer How do I view my digital proofs online? Digital proofs live inside your account, so you can check them anytime rather than waiting on an email. Log into your 4OVER4 account to reac… Read answer If multiple items have the same design on one side, do I need to upload that file multiple times? Shared artwork only needs to be uploaded once. There is no need to attach the same file to every item. Upload the shared design a single tim… Read answer What should I do if I'm having trouble with reprint orders? If the reprint tool is giving you trouble, support can place the order by hand so you are not stuck waiting on the system. Contact support a… Read answer What should I do if the website won't allow me to create a custom size or configuration? When the online configurator will not accept your size or setup, a specialist can build the order manually. Contact support directly and des… Read answer Can I design and pay for just the design file without ordering printed copies? Design-only requests are handled case by case rather than as a standard checkout option. Contact support to ask about design-only work or di… Read answer Can I upload my design file after placing an order? Forgetting to attach your file at checkout is easy to fix. Support can add it to an existing order. Contact support after your purchase to h… Read answer Where do I upload my design file on the website? File upload becomes available once your product is in the cart, not on the product page itself. Add the product to your cart first. Open the… Read answer How can I find templates or files from my previous 4OVER4 orders? Files and templates from past orders can be retrieved, so you do not have to recreate artwork you already sent. Contact support with details… Read answer What happens if I don't approve my proofs before they go to print? If a job reached print before you approved the proof, act quickly, because your options depend on how far production has moved. Contact supp… Read answer Does 4OVER4 offer custom project services? Yes, custom project inquiries are welcome for work that falls outside the standard catalog. Submit your custom project details, including co… Read answer Can I request a custom quote for a special size or custom product? Yes. When a job falls outside the standard sizes and options shown on a product page, 4OVER4 can put together a custom quote so you still ge… Read answer Can I upload multiple different card designs to a single order? Yes. For cards, you can print several different designs inside one order rather than placing a separate order for each. The key is to set th… Read answer Can I order multiple different designs in one order? Yes. A single order can carry multiple different designs. You upload a separate file for each design and set the quantity you want for each … Read answer Can I order multiple products with different designs in a single order? Yes. You can order the same product several times, each with a different design, and check out as one order. The simplest way is to add the … Read answer What is the proofing process for print orders? After your files are in, 4OVER4 posts a proof to your account so you can check the job before it goes to press. The proof is there for you t… Read answer Can I order multiple designs in a single order (e.g., different fronts, same back)? Yes. One order can hold multiple designs, including setups like several different fronts sharing the same back. Because this kind of split n… Read answer Can 4OVER4 handle custom quantities for specialty products? For specialty items such as 3D Lenticular and Scratch Off cards, custom quantities are handled case by case, so the best move is to contact … Read answer Where can I find and review my proofs? Your proofs live in your online account. Once you log in, you can open the order and view the proof, then approve it right there when it loo… Read answer How do I specify custom design requirements or concerns when ordering? When you place an order on the site, there is a space to enter comments, and that is where you spell out custom requirements or any concerns… Read answer Can I request a custom size that isn't in the website dropdown? If the size you need is not listed in the product dropdown, you are not stuck with the presets. Contact 4OVER4 with your specifications and … Read answer
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