What should I do if I cannot find a product I previously ordered? If you cannot track down an item you ordered before, the path forward is to set it up as a new order rather than searching endlessly. The su… Read answer Do you provide online proofs automatically? Yes. 4OVER4 generates and hosts your proof online for review, and you are notified when it is ready. If you prefer, the proof can also be se… Read answer How does 4OVER4 handle proofs for print orders? Once your files are uploaded to the order, 4OVER4 creates a free online proof and emails you a notification to review it. Keeping an eye on … Read answer Can I download or share proofs with my client? There is not a direct download button for proofs, but you can still share them. The simplest workaround is to capture the proof from your sc… Read answer How do I get a custom estimate for specialty printing like lenticular booklet covers? For specialty jobs like lenticular booklet covers, pricing is put together on a per-project basis, so the best move is to reach out to the 4… Read answer Can I order the same design in multiple variations (e.g., different QR codes per card)? Yes. 4OVER4 can handle a single design produced in multiple variations, such as cards that each carry a different QR code. Because this is a… Read answer Where can I view my proofs? Your proofs are in your 4OVER4 account. After you log in, you can open the order to see the automated proof, including previews of the front… Read answer Do you accept hard-copy proofs and signatures for order approval? Yes. Alongside online proofs, 4OVER4 accepts hard-copy proofs with a signed approval form sent by mail. Once the signed approval is received… Read answer Do you have online proofs for orders? Yes. 4OVER4 provides free online proofs for orders. You review the proof online and accept it to approve the job for production, so nothing … Read answer How do I upload a new file when reordering the same product with design changes? When your design has changed, the job is treated as a new order rather than a reprint, and you upload the new file when you place it. A repr… Read answer Can I get a reprint order with design changes in a smaller quantity? A reprint cannot include design changes. The reorder function is only for reprinting identical artwork, so if your files change, it no longe… Read answer Can I order a reprint of a previous design with just the text updated? Yes. You can reprint a previous design and ask for text updates rather than rebuilding the whole layout from scratch. When you place the reo… Read answer How do I order a reprint of a previous design with changes? To reprint a previous design with changes, contact 4OVER4 support with your original order details and submit the updated design file. Becau… Read answer When can I edit my design after placing an order? You can edit your designs while the order is in an early status, but the window closes once printing begins. The order status tells you whet… Read answer What do I do if I need to order a design that's similar to a previous order but with changes? A reprint only works when the artwork is identical to a job you already placed. The moment anything on the file changes, it becomes a brand … Read answer Do I need to upload a new file to reprint an order with design changes? Yes. Even a single character edit means the old print file no longer matches, so a corrected file has to be uploaded with the new order. Any… Read answer Can I change the design on an order that has already been printed? Once a run has printed it is locked, but if you are setting up a reprint you can adjust it from your cart before the new print run begins. O… Read answer Can I duplicate a previous order and just edit the design, or do I need to create a brand new order? There is no one-click duplicate-and-edit path. You make the changes in your own design file, then place a new order with the updated artwork… Read answer Can I change the design or files in an existing order? Files on an order that is already placed are locked in. To use different artwork you start a new order rather than editing the current one. … Read answer Can I use the reprint option to change the design and upload new artwork? No. The reprint option is built to reproduce your original job exactly, so it will not accept new artwork. Reprint means the same file and t… Read answer What are the quantity minimums for custom orders? There is no single minimum across the catalog. Each product sets its own quantity tiers, and you see them when you build the order. Product … Read answer What should I do if my mailing list has fewer names than the quantity I ordered? When your mailing list has fewer addresses than the print quantity, the order pauses so you can decide how to close the gap. Reach out to su… Read answer If I upload multiple files, does that mean I'm ordering each design separately or in one bulk quantity? Uploading several files to a single cart item does not multiply your order. Each distinct design needs its own line item. Add each design as… Read answer Can I order multiple versions of a design and count all quantities toward the minimum? Yes. When you print several versions of the same product, the combined count across all versions is what counts toward the minimum. Order di… Read answer
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