How do I check if my file will work for printing? The surest way to check a file is to generate an order, upload it, and request a free online proof that shows how the design will print. Cre… Read answer What file formats can I submit, and where should I email them? Many file formats are accepted. If a format gives you trouble, email support with your order number and they will confirm whether it needs c… Read answer How do I use an Excel file to personalize badges with different names? Personalizing badges with different names uses variable data: a spreadsheet supplies the names and a template PDF shows where each name goes… Read answer What should I do if I notice an error in my file after I've submitted it for printing? An error caught after submission but before printing can still be fixed. Contact customer service right away with the corrected file. Act be… Read answer Can I email files instead of uploading them through the website? Yes. If the upload tool fails or a file is corrupted, you can email files directly to support with your order details. When to email: use em… Read answer Can I remove uploaded files and replace them with new versions? If the upload interface will not let you remove an old file, support can swap it for you so the correct version is used. Contact support: if… Read answer What should I do if my uploaded files have a problem? If uploaded files have a problem, re-upload the corrected versions through your order, or contact support if the order is already placed. Re… Read answer How do I submit a mailing list or data file for variable printing like inkjetting? Variable data such as mailing lists and inkjet addressing is handled separately from your artwork. Instead of uploading it with your print f… Read answer What should I do if I uploaded the wrong file or selected the wrong specifications? If you have already rejected your proofs because the file or the specs were wrong, the fix is simple: send the corrected file and a new proo… Read answer Can I make changes to my file after I've submitted it? Yes. As long as your job has not gone to print, you can swap in an updated file. Reach out to customer support with the new artwork and they… Read answer Can I send my files via WeTransfer or file-sharing links instead of email attachment? Yes. When a file is too big to attach, a file-sharing link works well. Send the link to customer support and reference your order so it reac… Read answer What should I do if I need to submit corrected files? When you have a corrected file to send, contact customer support with the updated artwork. A new online proof is posted to your account so y… Read answer I uploaded my files but can't see them on the site. What should I do? If your files uploaded but do not appear where you expect, choosing the free online proofs option is the easiest path. A file representative… Read answer What file format should I use for variable data like numbering? Variable data such as sequential numbering should be supplied as a spreadsheet so each piece can be assigned its own value accurately. Submi… Read answer What file transfer methods do you accept for large files? When a file is too large to email, a transfer service does the job. Send the file through a service and coordinate with support so it reache… Read answer What happens if my file title says one thing but I want it printed on a different side? If the printed side does not match how the file was named, just let support know which side you want it on. They can adjust the placement an… Read answer What should I include if I need to email a file correction to support? When you email a corrected file, the one detail that speeds everything up is your order number. It lets the team find your job and apply the… Read answer What file format should I use when submitting a mailing list? Mailing lists are handled as data, so an Excel spreadsheet is the format to use. Send it to support with your order referenced for a clean m… Read answer Can I get my completed project files as JPEGs or a ZIP file? Yes. You can request your finished files in a different format if you need them for your own records or reuse. Ask for the completed files a… Read answer Can I email a large file instead of uploading it to the website? Yes. If a file is too large for the website upload, email it to the support team instead and they will add it to your order. Email the file … Read answer What should I do if I have trouble uploading files to my project? If the website upload is not cooperating, you do not have to force it. Email your files to support and they will attach them to your order. … Read answer Can I request revisions to my proofs before they go to print? Yes. Proofs exist so you can catch and correct anything before your job moves to production, and nothing prints until you approve it. Review… Read answer Is the customer responsible for proofing accuracy? Yes. It is the customer's responsibility to carefully review and verify the proof before approving the artwork. The proof is your final chan… Read answer How do I revise my design after rejecting the proofs? Revising a design after you reject a proof happens inside the proofing stage, not through the reprint process. Rejecting simply reopens the … Read answer
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