When will my proof be ready if I place an order on the weekend? 4OVER4's file review team works standard weekday hours, so weekend orders are handled on the next business day. An order placed Saturday or … Read answer Can you adjust my order price before I approve the proof? Yes. Price adjustments can be applied after your order is placed and before you approve the proof, so you only commit to the final agreed am… Read answer Why is my total price different at checkout versus the proof stage? A difference between the checkout total and the amount at proof approval usually comes down to charges that are calculated or confirmed afte… Read answer What happens if my order shows 'on hold' after I approve the proof? An "on hold" status after proof approval usually means the order needs payment information confirmed before it can move into production. Thi… Read answer Can I delay the charge on my order and approve the proof later? Yes. You can set up an order and have the proof posted without being billed right away, then approve the proof and authorize the charge when… Read answer Will I be charged before my order proof is approved? No. Your card is not charged until you have approved the proof and authorized the order. Placing the order and receiving a proof does not tr… Read answer What happens if I forward my online proof approval email to someone else? Do not forward your online proof approval email. The link inside it logs directly into your account without a password, so anyone who opens … Read answer Do not forward your proof approval email to others-why? Your proof approval email should stay with you because the link inside logs straight into your account. Forwarding it effectively shares you… Read answer I can't view the proofs for my order. What should I do? If the VIEW PROOFS button is not opening your proof, a few quick checks usually help, and support can step in if the issue persists. Confirm… Read answer What happens if my order is printed incorrectly compared to the approved proof? If your printed order does not match the proof you approved, 4OVER4 will work with you to make it right. The resolution depends on the natur… Read answer What happens if I need to update my files after my order is approved? If you need to change your files after approving the order, act quickly. As long as the job has not started printing, the team can post a fr… Read answer What happens to my order if I need to correct a file after it's been approved? If you catch an error in an already approved proof, you may still be able to fix it, as long as the order has not gone to print yet. Speed i… Read answer Can I change my files after my order has been approved and sent to print? Once an order is approved and sent to print, file changes are typically no longer possible because production has already begun. This is why… Read answer Can I request soft proofs before my order is printed? Yes. 4OVER4 gives you proof choices at checkout so you can confirm your design before printing. The soft proof is the free online proof you … Read answer What should I know about online proofs before approving my order? Online proofs are a quick way to confirm your design placement before printing, but it helps to know what they are and are not. Low-resoluti… Read answer What should I do if my proof approval link is broken or not working? If your proof approval link is broken or will not load, support can get you back on track quickly. Have your order details handy before you … Read answer How do I reject a proof and upload new artwork for my order? When your order shows "Online Proof Available" in your account, you can reject the proof and swap in new artwork right from the proof viewer… Read answer Can I update my order artwork after I've approved the proof? You may be able to update your artwork after approving the online proof, but it depends entirely on how far the job has progressed. The soon… Read answer How do I view proofs before my order goes to production? To see proofs, you first need to complete checkout, since an order is only created in the system once checkout is finished. From there the p… Read answer Can I modify or reject my order after I've approved the online proof? Once you accept and approve the online proof, the order is locked for production and generally cannot be modified or rejected. Approval is t… Read answer When do I receive proofs for my order? Your order is created in the system only after checkout is complete, and that is when the proof process kicks off. If you selected free onli… Read answer Can I get a free online proof for my order after it's been placed? If you did not choose a proof option at checkout, you may still be able to get a free online proof, depending on where your order stands in … Read answer Do I get a proof before my order is printed? Yes. 4OVER4 provides free online proofs for most products, so you can confirm your design before printing begins. When it is ready: After yo… Read answer What happens if my order gets sent to production before I approve the proof? Once an order moves into production it is on the press schedule and generally cannot be paused or edited, which is why reviewing and approvi… Read answer
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