What should I do if the automatically generated proof doesn't look right? An automatically generated proof is built straight from your uploaded file, so if the placement, sizing, or appearance looks off, the fastes… Read answer What do I do if my online proof has incorrect file placement? If your online proof shows artwork placed incorrectly, do not approve it. Rejecting the proof with clear notes routes the job to a file repr… Read answer Can I change my artwork after I've approved the proof but before printing starts? Yes. If your order has not started printing yet, you can request an artwork change even after you approved the proof. Speed is everything he… Read answer Can I cancel an order after I've already approved the proof? Once a proof is approved and the job enters production, canceling gets harder, but it is sometimes still possible if you move fast. Your acc… Read answer Can I change the email address for my proof notification? Yes, the email address that receives your proof notification can be updated. This is handy when a client, teammate, or stakeholder needs to … Read answer Can I change from a physical proof to a digital proof? Yes, both physical and digital proofs are available, and you can switch to digital-only if you would rather approve online than wait for a p… Read answer Can I adjust the order quantity after the art proof is submitted? Yes, you can change the quantity even after the art proof stage. Since pricing is tied to quantity, the order total will be recalculated whe… Read answer Can I get a sample or proof before ordering a large quantity? Yes. If you want to see a real printed piece before committing to a large run, select the hard copy proof option when you place the order. O… Read answer Can I skip the proof step for reorders? Yes. When you reorder using the exact same files and specifications as a previous job, you can ask to skip the proof review and send the ord… Read answer What is the difference between 'straight to production' and 'online proof' when placing an order? When you check out you choose how your job flows to press. The two options differ by whether there is a review checkpoint before printing. O… Read answer How do I approve my online proof and authorize production? Approving your online proof is what authorizes the order to move to production. The proof is posted for your review, and your acceptance fin… Read answer Do I need to approve my proof before production starts? Whether you approve a proof first depends on the workflow you picked at checkout. What you selected Proof approval Straight to Production No… Read answer What happens when I approve a proof after it's been pulled from production? When a job is pulled from production and you approve a revised proof, the system may re-queue it automatically, but it is worth confirming s… Read answer What happens after I approve a proof-does production start immediately or do I need to approve everything? Approving one item does not start production on its own. Every item in the order has to be approved together before any of it moves to press… Read answer Can I skip the online proof and go straight to production? Yes, you can skip the online proof and send your order straight to production when you are confident in your files and want the fastest path… Read answer Why did I receive a proof even though I selected Straight to Production? Even with Straight to Production selected, you may still see a proof if the team had to adjust your file to meet print requirements. Showing… Read answer How do I review my proof before production? Your proof becomes available in your account once your files pass review. You are notified so you can view it online before anything prints.… Read answer How long can I keep an online proof pending before it expires? An online proof stays available until you respond, so there is no clock forcing you to decide before you are ready. This is useful when you … Read answer Can I get a hardcopy proof before full production? Yes. A hard copy proof lets you hold a real printed piece before committing to the full run. Choose it at checkout and one sample is printed… Read answer How long does it take to receive a free online proof? When you choose the free online proof option, a digital proof is uploaded to your account so you can review it before production begins. Tim… Read answer How long does it take to receive proofs after placing an order? After you place an order, proofs come back for review before anything prints. Your account representative sends them so you can check and co… Read answer What is the Next Day Proof option? Next Day Proof is a faster proof-delivery option you can add when placing or reviewing your order, useful when you are on a tight timeline a… Read answer How long does it take to receive a proof after submitting my files? After you submit your files, a free online proof is generated and made available for review shortly after your order is processed. Watch you… Read answer How long does it take to receive updated proofs after rejecting a proof? After you reject a proof and leave comments, a file representative reviews your notes and prepares a corrected proof. New proofs are usually… Read answer
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